Manual export is restricted if project is in "Pending" status.
Can I export data in format other than the configured format?
Once the extraction in complete, you can export and download data in any file format supported by Grepsr.
Why is the delivery status skipped ?
Delivery is usually skipped during on-demand runs or during manual export.
Can I export supporting files ?
No, manual export of supporting file is not allowed in the platform.
What happens when I cancel my reports?
When reports are canceled, it typically indicates that no additional data is needed and all associated schedules will be paused.
How can I reset my password?
To reset the password, the user can use the "Forgot Password" option on the login page. For this to work, the user must already be registered on the platform.
Why is my account locked out?
After five consecutive failed login attempts, the user account will be locked.
Why didn’t I receive my dataset today?
Deliveries may be missed if the data extraction process has failed.
Deliveries may be missed if the data delivery process has failed.
You can collaborate with the Product team to identify the underlying cause.
How long is the magic link valid for?
The magic link is valid for 30 minutes.
What is the allowed session time when logged in via magic?
The allowed session time when logged in via magic link is 30 minutes.
How long is the invitation link valid for?
The invitation link is valid for unlimited time.
What is Datasets archival?
Datasets archival is the process of storing older datasets that are no longer actively used but need to be preserved.
How can I check the recent activities?
Click on the project within the platform and enter the project name. After that, select either the Datasets, Schedule or Data Delivery option. In the top right corner, you will find "Recent Activity." By clicking on this, you can view all recent activities related to the project.
Can I re-export the supporting files?
No, you cannot re-export the supporting files.
Can I perform a partial export?
Yes, you can partially export data.
What does fill rate mean?
Fill Rate refers to the percentage of cells in a sheet that are filled with data. Fill rate is 100% if data is present in all row*column in dataset. For example, if a sheet has 100 cells and 80 are filled, the fill rate is 80%.
Why is my file getting zipped?
The file tends to get zipped in order to transfer the files faster. Files larger than 50 MB are automatically compressed even if the option is left unchecked. Likewise, if an output contains multiple CSVs, it too is automatically compressed.
How can I downgrade a Team Manager to a Team Viewer role?
To downgrade a Team Manager to a Team Viewer role, follow these steps:
Go to Admin Settings then click on "User Management" and then select "Users".
Click the three-dot icon and select "Change Role" where you can choose a role.
Click "Update" to confirm the change.
I've forgotten my password. What should I do now?
If you cannot recall your account password, you can reset it by visiting the "Forgot Password" page.Simply enter your email address and as long as it is valid, you will receive an email with a link to update your password.
Is web scraping legal?
Scraping publicly available data is generally legal as long as it:
Does not violate the source site’s terms of service,
The data is not copyrighted and
The data does not contain Personally Identifiable Information (PII).
Will any website or data be scrapped?
Our solution expertise and advanced data infrastructure enable us to extract data from thousands of sources and navigate complex security controls. However, compliance with our data policy is mandatory before moving forward with any project.
Why am I not able to manually deliver data?
You are unable to manually deliver data because the delivery option is not displayed and the delivery destination has not been added. Without these settings in place, manual delivery cannot be initiated.
What happens when I cancel my project?
When you cancel your project, all associated reports are canceled and any scheduled tasks are paused. While new data will no longer be extracted, you can still view the old data that was previously collected. This means that although the project is inactive, you retain access to historical information for reference.
What happens when I cancel my report?
When you cancel your report any scheduled tasks related to that report are paused and new data will not be extracted. However, you can still view the old data that was previously collected. It’s important to note that only the selected report is canceled; other reports and their schedules remain unaffected.
When does the feed URL expire?
The feed URL expires when the data is archived and the client can no longer export it.
Who is notified when a new message is posted?
By default, project notifications are sent to all members from both the customer and Grepsr's side. Members can update their preferences to stop receiving specific notifications. As long as a user is subscribed to a category, they will receive notifications via email and in-app web notifications.
How do I unsubscribe from project notifications?
If a project is no longer relevant, you can leave the project or manage your notification preferences in your Profile. You can unsubscribe from specific notification categories, either entirely or for a particular project and will no longer receive notifications for that category.
How to check how many users are available in the organization?
Go to Admin Settings: Click on "User Management" and then select "Account".
View Total Users: On the right side of the platform, find the option labeled "Total Users" and click on it.
How to check how many projects are available in the organization?
Go to Admin Settings: Click on "User Management" and then select "Account".
View Projects: On the right side of the platform, find the option labeled "Project" and click on it.
How to check how many projects users have been assigned?
Click on Admin Settings: Go to "User Management" and select "Users".
View Project Assignments: On the right side of the platform, click on the "Project" option.
This will show you the assigned projects along with the names of their respective owners, helping you easily track project assignments and ownership within your organization.
How can I check if the delivery has been successful?
When you click on any of the delivery statuses it gives an extended view of the delivery. This section provides a record of whether the required file formats were delivered to the correct destinations and confirms whether the delivery was successful.
The label "Delivered" signifies that all the files have been delivered to configured locations.
Why was the delivery skipped?
The delivery was skipped on purpose because of the following reasons:
During on-demand runs.
During manual export.
Where can I check delivery logs?
Locate the Database Label: Look for the label named "Database" in the middle of the left side of the portal.
Click on Database: Click on the "Database" label to open it.
Find the Three-Dot icon: Look for the three-dot icon which is located on the right side of the portal.
Select Downloads: Click on the three dots and choose "Downloads" to view the delivery logs.
How can I add users to a project?
Open Project Details: Click on the project you want to manage.
Click the Invite Icon: Next to the project icon, you’ll see an invite icon. Click on it.
Select Invite Team Members: A menu will appear. Click on Invite Team Members.
Enter User’s Email: Add the email address of the user you want to invite.
Send the Invitation: Click on Invite to this Project to send the invitation.
How can I assign multiple projects to a user?
Go to Admin Settings: Click on the Admin Settings option in the portal.
Select User Management: Choose User Management from the menu.
Click on User: Find and click on the user you want to assign projects to.
Select a Specific Project: Click on the specific project you want to manage for that user.
Manage Projects: A box will appear where you can add or remove projects as needed.
Save Changes: Click on Save Changes to apply your updates.
How to check if the user exists in the system?
Go to 'Admin Settings': Click on 'User Management,' then select 'Users.'
Use the Search Bar: At the top left of the portal, type the user's name in the search bar.Here if the name appears, the user still exists in the system and if the name does not appear, the user no longer exists.
Additionally, check the status section:
Active: The user has activated their account and is actively using the platform.
Invited: The user has been invited but has not yet activated their account.
How can I deactivate the user?
To deactivate a user, go to Admin Settings, click on User Management, then select Users, find the user’s name, click the three dots next to it and choose the Deactivate user option.
How can I generate reports?
Click on “Generate Report”: Find this option under the “Action” column on the reporting page.
Fill in Project Name: Enter the name of the project for which you want to generate the report.
Select the Timeline: Choose the time period for the report.
Click "Generate"
How can I disable reports?
Click on Projects: Open the Projects section in the portal.
Search for the Project: Type the specific project name in the search bar on the left side.
Access Reports: Click on the Reports tab for that project.
Edit the Report: Click on the three-dot icon and select Edit This Report.
Change Status: Set the report status to Disable. Disabling a specific report prevents new runs for that report, but does not impact other reports with the same service code.
How can I disable services?
Click on Projects: Open the Projects section in the portal.
Search for the Project: Type the specific project name in the search bar on the left side.
Access Reports: Click on the Reports tab for that project.
Go to Listing Service: Click on the three-dot icon and select Go to Listing Service.
Open the Service Page: The service page will open.
Edit the Service: Click on the three-dot icon again and select Edit.
Change Status: Set the status to Disable. Disabling the service code will disable all associated reports and new runs for those reports won't be possible.
What does the status of delivery mean?
Completed: All files have been successfully delivered to the correct destinations.
Failed: The delivery was not successful; at least one file failed to deliver.
Uploading: The exported file is currently being uploaded to S3 for future access.
Skipped: Delivery was intentionally skipped during on-demand runs or during manual export.
Exporting: The dataset is currently being written to a file.
Zipping: The file or folder is being compressed before uploading to S3.
Not Notified: The delivery destination has not been set.
No Records: There is no available data or files to deliver.
How do I set up an Email Digest ?
Access the Email Digest Page
Click on 'Create a new digest'
Fill Out Digest Details
Click on 'Create'
What are thresholds for Email Digest?
The thresholds for the Email Digest are a 30% increase and a 10% decrease, and you will receive an alert if the data count changes by either of these amounts.
How can I change the name of the zip file?
To change the name of the zip file, go to the "Report Configuration" section in the platform and click on "SUPPORTING_FILES_ZIP_NAME".